Privacy Policy
§ 1 General information
§ 2 Personal data
§ 3 Information about cookies
§ 4 Managing cookies
§ 5 Provision of data
§ 6 Regulations of the online store
2.1. The store conducts wholesale of goods, in particular technical equipment necessary to operate IT systems (offered by Raion Software) via the Internet.
2.2. The customer may use the Store only after reading the Regulations and agreeing to the terms and conditions set out therein. If the Customer does not accept the Regulations, he cannot use the Store. The acceptor of the Regulations declares in particular that he uses the Store as part of his professional or business activity, which the Seller is entitled to verify. If the person using the Store does not meet the conditions set out in these Regulations, the Seller has the right to reject the submitted registration form or Order.
2.3. The information contained in the Store is not an offer within the meaning of the Civil Code, but constitutes an invitation to conclude a contract. In particular, the provisions on submitting an offer in electronic form do not apply.
2.4. The condition for the effectiveness of contracts concluded as part of the Store is that the Customer is not a Consumer.
2.5. The customer is prohibited from:
2.5.1. providing data of an unlawful nature or infringing the rights of third parties;
2.5.2. acting in a manner that violates the law or to circumvent the law, as well as in contradiction to the principles of social coexistence or morality;
2.5.3. use the Store in a way that disrupts its functioning or is burdensome for the Seller and other Customers.
2.6. In order to use the Store on the Customer’s side, the following minimum technical requirements must be met: a device with Internet access that enables the Store’s interface to be correctly displayed, an installed and up-to-date web browser; an active e-mail account (email); Cookies enabled
2.7. The Service Provider is entitled to change the elements and functionalities of the Platform or Services, and the Service Provider undertakes that they will not deteriorate the quality of the Services. Such changes will not constitute an amendment to the Agreement.
3.1. Orders may only be placed by Customers by virtually adding Goods to the Cart using the “Add to Cart” button.
3.2. Sending the Order is a declaration of the Customer’s will to conclude a Sales Agreement with the Seller, in accordance with the Regulations. The conclusion of the Sales Agreement takes place when the Customer receives an e-mail confirming the acceptance of the Order by the Seller for execution. The Seller reserves that he may refuse to process the Order if the Customer does not apply the rules of these Regulations.
3.3. In the process of placing an Order, until the button “Confirm purchase” is activated, it is possible for the Customer to detect and correct errors in the Order and to modify it through the Store’s sales system. After this point, the Customer may change the Order, in particular correct errors in the entered data, until the shipment with the Goods is sent by telephone contact with the Seller.
3.4. Consolidation, security, disclosure and confirmation to the Customer of the essential provisions of the Contract for the Sale of Goods takes place by placing them in the Customer Account and sending them to the Customer to the e-mail address provided. The VAT invoice for the Order is sent with the order.
3.5. The order is effective if the Customer correctly completes the Order form and correctly provides the data, including the correct address to which the Goods are to be sent. The Seller will contact the Customer when the data necessary to complete the Order is not complete or incorrect. If effective contact with the Customer is not possible, the Seller has the right to cancel the Order.
3.6. The Order Processing Time is 14 business days and depends on the availability of goods. The execution of the Order begins after receiving a bank transfer or electronic payment – after the payment is credited by the Seller,
3.7. After the above-mentioned During the Fulfillment Time, the Goods are delivered to the carrier or handed over to the Facility, where the Customer can pick up the ordered Goods.
4.1. The prices given on the Store’s website are net prices (they do not include VAT), are expressed in Polish zlotys, do not include shipping costs.
4.2. The total price of the Order is calculated according to the choices made by the Customer in the Order form, in accordance with the rates indicated therein. The binding price is shown to the Customer in the summary of the Order at the time of its sending to the Seller.
4.3. The customer can choose one of the following payment methods:
4.3.1. transfer to the Seller’s bank account, the account number is provided in the e-mail confirming the order.
4.3.2. electronic payment via an external PayPal payment system.
4.4. The Customer is obliged to make the payment within the period specified in the Sales Agreement, from the moment the Seller approves the Order, under pain of withdrawal from the Sales Agreement by the Seller.
5.1. The goods are shipped in the manner and to the address indicated by the Customer in the Order form, via a courier company.
5.2. The customer bears the shipping costs in accordance with the delivery price list indicated in the Order. The condition for sending the Goods is the payment of the due payment for the Order, subject to the choice of payment on delivery.
5.3. If, before the shipment is delivered, it turns out that it has suffered a defect or damage, the Customer is obliged to immediately determine the condition of the shipment and the circumstances of the damage with the carrier by protocol. Complaints about losses or damage during transport will be considered only if the customer prepares a complaint protocol.
5.4. Upon the release of the Goods, the benefits and burdens related to the Goods and the risk of accidental loss or damage to the Goods are transferred to the Customer.
6.1. The Seller’s liability under the warranty for defects in the Goods is limited in the manner specified in the Regulations.
6.2. Within 3 days from the date of delivery of the Goods, the Customer may report to the Seller any non-compliance of the Goods with the Sales Agreement in terms of the price, quantity or parameters of the Goods. The Customer may not send back the Goods without prior consultation with the Seller and is obliged to store the Goods until, in the normal course of business, the Seller will not be able to proceed with the item in accordance with the complaint process. The customer may submit a letter of complaint to the address of the Seller’s seat with the note “Return” or send it by e-mail to the address biuro@raionsoftware.pl, with the reservation that it is valid and effective provided that it is confirmed by the Seller by email.
6.3. The Customer will receive a response to the complaint to the e-mail address provided in the application within 14 (fourteen) days of its receipt by the Seller.
6.4. The warranty for defects in the Goods is valid for 12 (twelve) months from the date of delivery of the Goods to the Customer.
6.5. The Seller is not responsible for defects of the Goods arising as a result of the Customer’s use of the given Goods in a manner inconsistent with his operating instructions or using it inconsistently with the intended use of the item.
6.6. Repair of the Discounted Goods may be made through the Seller on the basis of the presented valuation using parts in accordance with the price list sent to the Customer’s e-mail address.
7.1. The Customer is obliged to inform the Seller immediately about problems in the proper functioning of the Store.
7.2. The above information may be submitted by the Customer by letter to the address of the Seller’s seat or by e-mail to the e-mail address biuro@raionsoftware.pl. The Customer will receive a response to the application to the e-mail address provided in the application within 14 (fourteen) days of its receipt by the Seller.
7.3. The Seller reserves the right to temporarily lack access to the Store’s sales platform, in particular due to maintenance or modernization works. The seller is not liable for damages resulting from such breaks.
7.4. The Seller shall not be liable for damages resulting from improper use of the equipment or the Internet by the Customer or for damages resulting from the actions of third parties, e.g. telecommunications operators, in particular arising from the use of the Store’s website.
§ 7 Final provisions
Copyright ©2019 RAION SOFTWARE. All rights reserved.
ADRESS: ul. Główna 10, 61-005 Poznań
PHONE: +48 503 961 600
Copyright ©2019 RAION SOFTWARE. All rights reserved.